PYI representative was very professional and knowledgeable. The transaction was completed without any problems. Thank you.
Hi, I do love the MaxProp I recently installed. Unfortunately, it was installed with a left-hand turn instead of right-hand. So it was re-installed by Mack Yacht Services, but that re-install revealed that Mack Yacht Services had left multiple clipped live wires in contact with the bilge, which resulted in the almost complete corrosion of the zinc on the propellor, and significant pitting of the prop, plus corrosion of bolts. I am currently trying to figure out and correct all the electrical issues involved, but I will never go back to Mack Yacht Services for any work on my boat.
PYI is a great place to do business. The service really stands out whether you have a question about your Maxprop or are looking to buy a specialized zinc for a no longer manufactured sail drive. Couldn’t be more helpful and prompt.
I ordered replacements zincs only a few days prior to launch and I paid for next day air so I’d have them in time. UPS driver had placed the box on a shelf in the garage and I missed seeing that it had been delivered despite receiving an email from UPS saying that the delivery was complete. I called PYI and they offered to re-send the order at no charge and sort it out with UPS later. I did find the original box, called PYI to let them know they need not send a replacement.
I was impressed PYI was going to take extraordinary steps to make it right and sort it out later - MaxProp is looking and working fine too!!!
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