FAQ's

Do you accept returns?

Yes! A Product Return Number is required for all merchandise being returned. Merchandise must be unused, in its original packaging and returned with a receipt within 60 days of purchase. Full credit will be issued when the return is due to our error. A restocking charge may apply to merchandise not shipped in error. Concealed freight damage should be reported to the freight carrier immediately.

A product return number may be obtained by calling 800-523-7558 or 425-355-3669. Or fill out our contact form.


Will my order ship out the same day it was placed?

It depends, here's our shipping schedule for UPS, USPS and Fedex.

 UPS If your order was placed after 2pm PST it will not ship out until the following business day.
Fedex If your order was placed after 1pm PST it will not ship out until the following business day.
USPS If your order was placed after 10am PST it will not ship out until the following business day.

We are closed on the weekends and on most major holidays. If orders are placed during these periods we will not be able to ship your order until the following business day.


Are you a wholesaler or dealer of PYI Inc. and want to buy from us online?

Good news, it's easy! There is absolutely no cost to register, but you must complete the following steps:

  1. Create an account if you haven't done so already.
  2. Request that we convert your account to a wholesale account by emailing us.

You'll get a confirmation email once your discounts have been setup on the store. In order to see your discounted pricing you must be signed into your account.


Would you like to be a PYI Inc. dealer?

Please either give us a call or email us.

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